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Coaching & Mentoring Services Terms & Agreement

Effective: July 2025

Welcome and thank you for choosing to work together!
I have positive expectations for our time together and am committed to supporting you as you create the life and business you truly desire.

 

This Agreement outlines how we’ll work together so we can move forward with clarity, integrity, and mutual respect.

 

1. Description of Our Relationship

Coaching and mentoring are co-creative processes we are equal partners in this journey.

Change can happen quickly for some people, but lasting growth often takes time. While there’s no fixed timeframe, I encourage you to approach this as at least a 3-month commitment for meaningful results.

Together, we may:

  • Clarify your personal, professional, or business goals

  • Create simple, actionable plans

  • Explore strategies and solutions

  • Identify blocks or patterns that hold you back

My role is to listen deeply, ask meaningful questions, challenge you when needed, offer perspectives, suggest actions (including “homework”), and always honour your privacy.

I welcome feedback throughout our time together before, during, and after sessions.

 

2. My Responsibilities

During our sessions:

  • I will devote my full presence, energy, and focus to you.

  • Outside of sessions, I may not reply immediately, but I aim to respond within 24 hours during business days.

  • I follow the Standards of Professional & Ethical Conduct at all times.

  • I use professional coaching skills including intuitive listening, thoughtful questioning, and compassionate guidance to support you as an equal partner.

  • I will respond respectfully to your communication, whether it’s spoken, written, or non-verbal.

  • I am not a therapist or counsellor. If I feel your needs require different support, I will refer you to another professional.

  • I cannot guarantee results, but I will provide encouragement, tools, and support to help you move forward.

 

3. Your Responsibilities

As a client, you agree to:

  • Share your session agenda ahead of time or request help in creating it.

  • Call me at the scheduled session time on 0411 146 248.

  • Show up fully present and ready for growth.

  • Take full responsibility for your physical, emotional, mental, and spiritual wellbeing and for all choices, actions, and outcomes that result from our work together.

  • Communicate openly and honestly throughout the process.

  • Acknowledge that coaching and mentoring do not replace advice from qualified legal, medical, psychological, or financial professionals.

  • Understand that our sessions do not involve diagnosis or treatment of mental health conditions or addiction, as defined by the DSM-5 or other clinical standards. If you are under the care of a therapist, you agree to consult with them about your work with me.

 

4. Confidentiality

Our coaching relationship is guided by my Standards of Professional & Ethical Conduct and Privacy Policy.

However, coaching is not considered a legally confidential relationship. I will not disclose your identity or details without your consent unless:

  • You provide prior permission

  • The information is already public or known within your field

  • Disclosure is required by law

 

5. Communication & Challenges

If something I say or do feels uncomfortable, unclear, or upsetting, please tell me immediately. I am committed to respectful, honest, and real communication.

We’ll both approach sensitive topics with grace and openness, knowing that emails, phone calls, or even in-person conversations may sometimes lead to misunderstandings.

 

6. Cancellation Policy

Please provide 24 hours’ notice if you need to cancel or reschedule a session.

Missed appointments without notice may be billed at the full rate.
I will do my best to reschedule missed sessions in good faith.

 

7. Termination

Either of us may end this Agreement at any time by providing written notice.

 

8. Refund Policy

  • No refunds for completed sessions or once the program has started.

  • Unused sessions can be rescheduled within 12 months of the initial payment.

  • Full refunds are available (minus a $20 admin fee) if requested in writing before the first session.

  • Unused sessions may be transferred to another client with my approval.

 

9. Limitation of Liability

To the extent permitted by law, my total liability under this Agreement is limited to the amount you paid for coaching/mentoring services.

I am not liable for:

  • Lost income, profits, or business

  • Data loss or system issues

  • Any indirect or consequential losses

 

10. Agreement Acknowledgement

This Agreement represents the full understanding between us and overrides any previous discussions or communications about our coaching/mentoring relationship.

By checking the box on the booking form, you confirm you have read and agree to these Coaching/Mentoring Terms, including linked documents.

 

11. Contacting Me

If you have any questions about this Agreement, you’re welcome to get in touch.

Contact Details:
Phone: 0411 146 248
Email: contact@sharlenelynch.com
Subject: Coach-Mentor Terms & Agreement Enquiry

 

Energetic Integrity Note:

This coaching relationship honours your personal sovereignty, your energy, and your right to make empowered choices throughout the process.

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