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Standards of Professional & Ethical Conduct

Effective: July 2025

 

At Sharlene Lynch, we honor integrity, trust, and energetic responsibility in all our coaching, mentoring, and professional relationships. This Standards of Conduct Policy sets out the commitments we make to all clients and the ethical guidelines we follow.

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As a Coach & Mentor

  • I remain aware of the influence I may have and the responsibility that comes with coaching and mentoring.

  • I will be mindful of any personal issues that may affect my ability to serve clients and will seek professional support if needed.

  • If required, I will pause or end a coaching or mentoring relationship where necessary for the wellbeing of all involved.

  • I handle client records carefully creating, storing, and disposing of them in ways that protect confidentiality and comply with privacy laws.

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Professional Conduct with Clients

  • I set clear, appropriate, and culturally sensitive boundaries with every client.

  • I ensure that agreements with clients—whether verbal or written—are clear, fair, and honored.

  • Before starting work together, I explain:

    • The nature of coaching/mentoring

    • The scope of confidentiality

    • Fees, payment terms, and other conditions of the relationship

  • I accurately represent my experience, qualifications, and services.

  • I will never make false promises or claims about results or outcomes.

  • I avoid giving advice or information that could mislead clients.

  • Clients are free to end coaching or mentoring at any time, and I will respect that choice.

  • I remain alert to whether the relationship is beneficial for the client, and I may suggest ending or changing the arrangement if needed.

  • If I believe a client would benefit more from another professional or type of support, I will encourage that referral.

  • I will seek help from appropriate authorities if a client discloses an intent to harm themselves or others.

 

Confidentiality & Privacy

  • I protect the confidentiality of all client information unless:

    • Required by law

    • Explicitly authorised by the client

  • I will always seek a client’s permission before sharing their name, story, or feedback.

 

Conflicts of Interest

  • I actively seek to avoid conflicts of interest between my personal interests and the interests of my clients.

  • If a conflict arises, I will openly disclose it and discuss next steps transparently with the client.

  • I will disclose any compensation or benefits I may receive from third-party referrals.

  • I only enter into barter or non-monetary agreements when it does not compromise the integrity of the coaching or mentoring relationship.

 

Contacting Me

I welcome your questions or feedback about this Standards of Professional & Ethical Conduct Policy.

Contact Details:
Phone: 0411 146 248
Email: contact@sharlenelynch.com
Subject: Standards of Professional & Ethical Conduct Enquiry

 

Energetic Integrity Note:

Every coaching and mentoring relationship here is grounded in deep respect, responsibility, and care—for both personal energy and professional ethics.

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