top of page

Coaching & Mentoring Service Privacy Policy

Effective: July 2025

At Sharlene Lynch, I deeply respect your privacy and the trust you place in me through coaching and mentoring. This Privacy Policy explains how I collect, use, and protect your personal information through my online booking system and related services.

 

I comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), along with relevant international privacy laws.

 

1. What Personal Information I Collect

“Personal Information” means details that identify you or could reasonably identify you, including:

  • Name, email address, phone number, and mailing address

  • Business or professional background

  • Payment details (secured via third-party providers)

  • Session notes or coaching goals you choose to share

  • Purchases, event attendance, testimonials, and preferences

I do not usually collect sensitive data (such as health or religious beliefs) unless required by law or if you share it voluntarily.

 

2. How I Collect Information

I collect personal information:

  • When you book coaching or mentoring sessions

  • When you subscribe to emails, fill forms, or download resources

  • Through online tools such as payment processors or booking systems

  • When you voluntarily share information during coaching or mentoring sessions

 

3. How I Use Your Information

I use your personal information to:

  • Deliver coaching/mentoring services

  • Process payments and manage bookings

  • Provide client support

  • Communicate about services, updates, or promotions (you can unsubscribe anytime)

  • Improve the client experience and services offered

I do not sell or rent your personal data.

 

4. Sharing Your Information

I may share your personal information with trusted service providers who assist with:

  • Payment processing

  • Email communications

  • Booking and scheduling systems

  • Event management

These providers are required to safeguard your information and use it only as necessary to deliver their services.

 

5. Links to Other Websites

My booking system and website may contain links to other sites. I am not responsible for the privacy practices of those external sites. Please read their privacy policies if you visit them.

 

6. Changes to This Policy

I may update this Privacy Policy as needed. If changes are made, I will update the “Effective Date” above. New privacy practices will only apply to data collected from the time of the update onward.

 

7. Accessing & Managing Your Data

You may request to:

  • See what personal data I hold about you

  • Correct or update your information

  • Delete your data

  • Express concerns about how your data is used

Please submit requests in writing for security reasons. A small administrative fee may apply for complex requests.

 

8. Contacting Me

If you have questions, concerns, or requests regarding this Privacy Policy, please contact me:

Phone: 0411 146 248
Email: contact@sharlenelynch.com
Subject: Privacy Policy Enquiry

9. Complaints

If you believe I have breached your privacy rights under the Privacy Act or APPs:

  • Contact me firstI will respond within 30 days and work with you to resolve the matter.

  • If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

 

Energetic Integrity Note:

Your privacy matters to me not just legally, but energetically. I treat all your information with care, respect, and confidentiality, always aiming to honour the trust you place in our work together.

bottom of page